Refund policy

Returns & Exchanges

We want you to love your St. James Skincare experience.

If for any reason a product isn’t right for you, we offer a 14-day satisfaction guarantee — no questions asked.

You may return a product within 14 days of delivery, even if it has been gently used, for a refund or store credit.

To initiate a return, please contact us at [your support email] within 14 days of receiving your order and include:

Your order number

Once approved, we’ll provide return instructions.

Few Notes

Products must be returned within 14 days of delivery

Shipping fees are non-refundable

Customers are responsible for return shipping costs

Refunds are issued once the return is received and processed

If you have questions about a product before ordering, please reach out — we’re always happy to help !